Customer Account Executive (Furniture Industry)

Invest Talent JSC is assisting our client in the furniture field seeking a highly motivated Customer Account Executive with a proactive, detail-oriented mind to join their team in Vietnam.

Key Responsibilities:

1/ Data management and entry

• Entering customer and account data from source documents within time limits
• Compiling, verifying accuracy, and sorting information to prepare source data for computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
• Insert customer and account data by inputting text-based and numerical information from source documents within time limits
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Generate purchase invoices, purchasing orders, sales invoices, packing lists, and shipping tasks.
• Generate reports, store completed work in designated locations, and perform backup operations
• Scan documents and print files when needed
• Keep information confidential
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions

2/ Support in Account management and Planning to:

• Manage key international customers to ensure the development schedule is on track.
• Make necessary negotiations (price, timeline) with the customer.
• Strong communication with the production team to have good internal support
• Price calculation and review.
• Ensure high professionalism and customer service standards are maintained, creating referral and intermediary opportunities.
• Ability to follow strict manufacturing guidelines set by the customer.
• Market: America, Europe, Asia Pacific, China

Qualifications & Requirements:

• University/College Degree in Import/Export, Business Administration, or a related field.
• Understanding of production costs, customer service, and outdoor furniture (wood, textiles, cushions).
• Minimum of 5 years in a Customer Service or Account Management position, preferably in an export-oriented business.
• Fluent in both verbal and written English.
• Proficient in Microsoft Office (Word, Excel, Outlook).Strong negotiation and time management skills.
• Able to work independently under pressure.
• Detail-oriented, customer-focused, and a collaborative team player.
• Willingness to travel as needed.