Customer Success Executive (HR Services)

The Customer Success Executive bridges the gap between client satisfaction and revenue growth. You will manage end-to-end client relationships, ensuring high-quality delivery of HR services while driving business expansion through renewals and upselling.

Key Responsibilities

• Client Advisory: Act as the primary consultant for HR solutions, building long-term partnerships through proactive communication.
• Account Growth: Identify upsell/cross-sell opportunities, prepare proposals, and lead negotiations to maximize client lifetime value.
• Service Excellence: Collaborate with internal delivery teams to ensure recruitment and payroll projects meet deadlines and quality standards.
• Retention Management: Proactively resolve issues and ensure high client satisfaction to secure contract renewals.
• Business Development: Support portfolio expansion through networking, referrals, and new client acquisition.

Requirements

• Experience: 1–2 years in Customer Success, Account Management, or B2B Sales.
• Skills: Strong negotiation, presentation, and relationship-building skills.
• Knowledge: Basic understanding of HR services (Recruitment/Payroll) is a plus; training is provided.
• Mindset: Sales-driven, proactive, and results-oriented.
• Language: Fluency in English (Written & Spoken).

Working Terms & Benefits

• Location: HKL Building, Nha Be, HCMC.
• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM (Weekends off).
• Annual Leave: 14 days per year.
• Exposure: Work with international and local clients.
• Growth: Fast-track career path in the HR Services & B2B Sales industry.

Key Performance Indicators (KPIs)

• Retention Rate: Percentage of successful contract renewals.
• Revenue Growth: Value of upsell/resell from existing accounts.
• Service Quality: Client satisfaction scores and delivery timeline compliance.