Director of Quality Management – Manufacturing Plant

The Quality Management Director is responsible for developing, implementing, and supervising the company’s quality management system to ensure all products and services meet international standards and customer expectations. This is a strategic role that enhances brand reputation, optimizes quality control processes, and drives continuous improvement across the company.

Reports directly to: Board of Directors

Key Responsibilities:

1. Establish Quality Requirements

• Set quality goals and policies covering raw materials to finished goods
• Oversee QA/QC department operations and communicate customer technical requirements
• Review, revise procedures, SOPs, and forms to ensure compliance
• Supervise document control system and Competitive Advantage (CA) systems
• Take preventive actions to avoid non-conforming products reaching customers
• Plan training and support departmental needs to drive continuous improvement

2. Maintain QA Systems

• Participate in and support APQP (Advanced Product Quality Planning) activities
• Represent quality during all APQP stages and complete required documentation
• Conduct preliminary assessments and develop PFMEA; determine inspection equipment

3. Maintain QC Systems

• Respond promptly to internal/external customer inquiries and complaints
• Monitor inspection processes to ensure compliance with standards
• Collaborate with technical, production, and sales teams to resolve quality issues
• Enforce strict rules to prevent recurring defects more than three times

4. Monitor, Evaluate, and Improve Operations

• Supervise department schedules and individual staff workload
• Implement and oversee quality control plans and budgets
• Research competitors and market trends to enhance product quality and design
• Build and maintain strong relationships with partners and clients
• Handle customer complaints swiftly and satisfactorily
• Oversee recruitment, objective setting, performance rewards, and discipline
• Promote the company’s vision, mission, and core values
• Train and develop successors and enhance staff capabilities
• Deliver on cost-reduction commitments for the department

Authority:

• Train staff across departments on quality control
• Require corrective actions for quality-related issues
• Document and sanction procedural violations affecting quality
• Request product-related information from other departments
• Reject incoming/outgoing materials/products that don’t meet standards
• Halt production lines to protect product quality
• Propose quality control improvement initiatives
• Recommend rewards or disciplinary measures for staff as appropriate

JOB REQUIREMENTS

• University degree in Engineering, Quality Management, Plastics Technology, or equivalent
• 5+ years in quality management in Petrochemical or Plastics industry with deep QA/QC process knowledge and international standards (ISO 9000/2015, IATF 16949, APQP, PPAP, FMEA)
• Advanced English
• Proficient in SAP, quality management, and office software