Office Manager – Quy Nhon (Furniture Export Industry)

About the Company

Our client is a well-established international company with over 30 years of experience in the outdoor furniture industry, operating as a leading exporter to global markets. The company is currently expanding and seeking a capable Office Manager to oversee operations at their Quy Nhon office.

Role Overview

This role will be responsible for managing daily office operations, coordinating cross-functional activities, and ensuring smooth communication between internal teams, suppliers, and international customers. The position plays a key role in improving operational efficiency and supporting business growth.

Key Responsibilities

1. Office & Operations Management

• Oversee daily administrative and operational activities
• Develop and implement internal processes, procedures, and KPIs
• Monitor performance metrics and improve operational efficiency
• Coordinate cross-functional communication and workflow

2. Team Leadership

• Lead and develop a small operations team (Customer Service, Claims, Admin)
• Support hiring, onboarding, and training of new employees
• Handle operational issues and provide timely solutions

3. Sales Order & Customer Service

• Manage Sales Order processes, forecasting, and reporting
• Lead Customer Service & Claims team to resolve enquiries and issues
• Coordinate with Supply Chain for claim handling (credit/replacement)
• Support international clients on product specs, warranty, and documentation

4. Purchasing & Data Management

• Monitor purchasing data, stock balance, and ERP accuracy
• Reconcile discrepancies between PO, invoices, and actual shipments
• Support Finance team in audits and variance analysis

5. Shipping & Logistics

• Oversee shipment planning, documentation, and container allocation
• Work with forwarders and negotiate freight rates
• Monitor shipping costs and provide optimization recommendations
• Handle shipping terms and logistics issues

6. Administrative & IT Coordination

• Support onboarding process (IT setup, system access)
• Manage IT vendors and internal systems
• Handle business travel and visa arrangements

Requirements

• Bachelor’s degree in Business Administration or related field
• 5–10 years of experience in Office/Operations Management
• Experience working in an international environment
• Strong background in Customer Service and cross-border operations
• Familiar with ERP systems and advanced Excel skills
• Solid understanding of import-export and logistics processes
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced environment