Payroll Service Manager

Responsibilities

• Lead and manage the HR Service team to ensure effective and flexible service operations.
• Review and approve project payrolls; coordinate with Accounting for timely payments.
• Handle payroll for new projects and support ongoing ones when short-staffed.
• Resolve client complaints promptly; escalate to the BOD when necessary.
• Supervise client service performance and propose continuous improvements.
• Identify training needs and develop team training and development plans.
• Establish, implement, and monitor HR service and data management processes.
• Support the Social Insurance team when needed.
• Update and communicate labor law and social insurance changes internally.
• Monitor project/client service contracts and advise on renewals or amendments.
• Coordinate with internal departments (Accounting, Social Insurance, External Relations) to ensure smooth and compliant service delivery.
• Research labor market trends and competitor practices to enhance service quality.
• Support BOD and Sales in acquiring new clients and ensuring smooth handover.
• Manage administrative operations.
• Act as company representative in dealings with government authorities on labor and related matters.

Requirements

• Bachelor’s degree or higher in Human Resources, Law, Economics, or related fields.
• Strong knowledge of labor laws and relevant regulations.
• At least 6 years of experience in C&B/Payroll and 3 years HR & Administration Manager
• Experience in HR service firms or manufacturing/F&B companies is refer
• Basic English communication skills.