Senior Europe Trade & Operations Executive_Forwarding

Industry: Freight Forwarding / Logistics
Location: Vietnam
Working type: Full-time

Our client is a China well-established international logistics and freight forwarding company that is expanding its European trade business in Vietnam.

KEY RESPONSIBILITIES

• Develop the European trade lane from the initial stage, driving sustainable growth in shipment volume, revenue, and profitability.
• Build and maintain a network of overseas agents, particularly European local agents and Asia–Europe transit partners, while monitoring agent performance.
• Identify new business opportunities, develop potential agents and customers, and convert inquiries into quotations, shipments, and long-term partnerships.
• Monitor European market trends, trade routes, freight rates, and competitor activities to identify opportunities and improve competitiveness.
• Manage quotations and inquiry follow-ups, ensuring competitive pricing and timely responses to improve conversion rates.
• Set and monitor shipment, sales, and revenue targets, including key performance indicators such as gross profit and quotation conversion.
• Build and manage the local Customer Service (CS) team in future, including workload allocation, training, performance evaluation, and capability development.
• Establish and improve SOPs for quotation, agent coordination, shipment handling, and customer service.
• Oversee daily operations and resolve escalated issues to ensure smooth shipment execution and high service quality.
• Maintain relationships with overseas agents and customers through business meetings, visits, industry events, and business trips.
• Explore new business opportunities and freight solutions, including LCL, dedicated trade lanes, and other services aligned with market demand.

Job Requirements

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 3–5 years of experience in freight forwarding or logistics
• Proven experience in European trade lanes, preferably in ocean freight, customer service, and overseas agent management.
• Experience in developing overseas agents and customers, with the ability to convert business opportunities into actual shipments.
• Good understanding of freight forwarding operations, including quotation, booking, documentation, shipment coordination, and customer service.
• Knowledge of European trade routes, freight rates, market trends, and competitive conditions.
• Experience in managing shipment volume, revenue, gross profit, and quotation conversion targets is preferred.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and perform under pressure.
• Excellent spoken and written English. Mandarin is an advantage.
• Strong ownership, accountability, commercial awareness, and customer service orientation.