Support Engineer (Dynamic 365) - Japanese Speaking

I-TALENT is supporting our client in IT outsourcing services in hiring Support Engineer with Japanese skill. 

Responsibilities:

• Reviews issues and contacts customers to understand issues. 
• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Requirements:

• Proficient in Japanese (listening, speaking, reading, writing skills) (Advanced level) (N1, N2 cert is preferred). Ability to communicate with customers in Japanese fluently (business communication level – email, phone, meetings).
• Fast learner, motivated to continuously improve technical expertise and interested in seeking further development in the IT field.
• Customer-first mindset with strong ownership to resolve issues.
• Team contributor with good communication and collaboration skills.
• Strong logical thinking and problem-solving skills.
• Responsible, proactive, and able to work under pressure.

Nice to have:

• Local Japan work/study experience.
• Basic English skills for reading technical documents and collaborating with international teams.
• Familiarity with ERP/CRM systems such as Dynamics 365, SAP, or Oracle. Basic knowledge of networking, or server operations.
• At least 1 year of experience in technical support, technical consulting, or information technology or related fields

Working hours:7:00 – 16:00 

• 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
• Includes holiday and Tet shifts as assigned, allowances provided per labor law
• Any shift or schedule changes will be notified by the department head

Working location: Binh Thanh, HCMC

Benefits:

• Salary at 100% during the probationary period 
• 90% contribution of the gross salary to social insurance 
• 20 days leave (12 days of annual leave and 8 days of sick leave) 
• Training will be offered 
• Full working equipment will be provided Annual Health Checkup 
• Activities: Birthday party, Employee engagement activities.