A Social ecommerce & live streaming platform

What you will do

• Improve customer service experience, create engaged customers and
  facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements:

• Proven working experience as a Customer Service Manager, Retail
• Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field

Benefits

• Computers provided by the company
• Working from 9am to 6.30pm, Monday to Friday at Dist 2
• 12 days annual leave and birthday leave with bonus
• Menstruation leave once every month for every female employee
• Bonuses every public holiday
• Special internal programs 
• Monthly trainings and happy-hour sessions every Friday
• Annual team building trips