Our client is a leading International Education and Migration company founded in 2002 in Australia, with its headquarters located in Queensland. With a global expansion strategy, we have successfully established five physical offshore offices in Thailand, Bhutan, Korea, New Zealand, and Christchurch.
As part of our ongoing expansion efforts, we are now seeking qualified Education Counselors to join our team in Vietnam

Responsibilities: 

1. Advising and Counselling

• Provide personalized counselling to students regarding their educational and career goals.
• Help students understand the available academic programs, courses, and institutions.
• Communicate to understand students’ needs and develop suitable study plans that meet their academic records, English level and needs
• Promote partnered institutions and their courses to international students in an ethical and professional manner
• Counsel and collaborate effectively with students and their parents to finalise their course selection

2. Admissions Assistance

• Assist students in completing application forms and necessary documentation for universities or colleges.
• Prepare student’s application/enrolment documents properly
• Process students’ application in a timely and proper manner
• Maintain comprehensive records and documentation in accordance with the Edu system
• Collaborate well with admissions team to facilitate admissions processes for students

3. Visa and Immigration Support

• Guide students through the visa application process and ensure they understand the requirements.
• Provide information on immigration policies, procedures, and regulations.
• Assist in preparing and submitting visa documents, including financial statements and sponsorship letters.

4. Communication and Relationship Building

• Maintain regular communication with students through various channels, including in-person meetings, phone calls, and emails.
• Establish and maintain relationships with educational institutions, visa offices, and other relevant stakeholders.

5. Other tasks as directed

Requirements

• Graduate from higher education courses
• Have 2+ years of Education Counselling experience
• Exceptional time management and prioritisation skills, ensuring deadlines are consistently met
• Ability to manage your work independently and responsively, without physical supervision from a team leader as you will work from home
• Strong interpersonal and negotiation skills
• Passion for customer service
• Willingness to help students at all times
• Proficiency in both English and Vietnamese