Key Account Manager – Furniture
Invest Talent JSC
A FDI Outdoor furniture company
Invest Talent JSC’s Client – a FDI Outdoor furniture company is looking for a Key Account Manager to delivery excillent experience to client by updating and following-up Orders from Factory to Customer Service Team and ensure all information updated on time and accurately.
Report to: Operation Manager (Expat)
Responsibilities:
| – Project manage various international customers, to ensure developing schedule on track – Make necessary negotiation (price, timeline) with customer if necessary – Strong communication with production, shipping and purchasing team to have good internal support – Price calculation and review. – Manage visitations/inspections by international customers visiting Vietnam for the purposes of finalizing/establishing business with the company. – Be the primary point of contact for International customer enquiries, both existing and prospective clients – Ensure high standards of professionalism and customer service are maintained, thereby creating referral and intermediary opportunities – Ability to follow strict manufacturing guidelines set by the customer. – Coordinate with factory to ensure deadline, inspection, audit, testing – Update and input all order into the Capital system, check the invoice/ payment of all suppliers. – Follow customer’s payment and deposit – Collaborate with sales team to improve sales forecast capacity – Support shipping team to get the booking on time and support purchasing team in dealing with factory if necessary – Submit documentation to customers: Shipping documents, Spec sheet, product data… and update all information into customer’s system. – Others task and duties from time to time from management not stated on above |
Requirement:
- University/College Degree in Import/Export, Business administration…
- Knowledge of Production costing, Customer Service, Outdoor Furniture (Wood/Textile/Cushion)
- At least 05 years of experience in KAM or Customer Service Position
- Fluency in both verbal and written English and English
- Good at Microsoft Office software
- Strong in Negotiation Skill, Time-Management Skill
- Independent and able to work under pressure
- Approachable & a team player
- Attention to details & customer-focused
- Be willing to travel
Working time: Monday – Friday (8:00am – 5:00 pm)
Job Features
| Job Category | Business jobs |
| Phone | 0866 047 046 |
| [email protected] |