Invest Talent JSC’s Client – A Thailand Travel Agency is setting up business in Ho Chi Minh, is hiring Operation Manager with below information:

Responsibilities:

• Contact hotels, attractions, restaurants, resorts & transport to make suitable arrangements in Vietnam
• Maintaining positive relationships with vendors such as attractions, transport, hotels, restaurants.
• Negotiating preferred rates with vendors.
• Preparing FIT & GIT quotations as per customer need around Vietnam
• Process FIT & GIT MICE booking / reservations for attractions, tours & transfers.
• Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information
• Preparing Guest Service Vouchers with itinerary, booking & confirmation process for both hotel and non-hotel suppliers.
• Follow up for hotel /non-hotel supplier / transporter / internal team for confirmations, amendments & other.
• Supplier communication and cross check all tour & transfer bookings
• FIT / GIT suppliers billing checking against non-hotel component booking and necessary corrections & amendments.
• Keeping records of every booking and the payment flow.
• Ground Operations management and hot-line number handling.
• Customer Service Call management as customer Support and Service Quality checks.
• Managing the Office Operations & Administration.
• Preparing reports.

Qualifications

• Bachelor’s degree or equivalent experience
• Destination & Geographical knowledge about Vietnam domestic / inbound tours (Required)
• Minimum 4-8 years in Operations / Products development / supply management in Inbound Travel & tours company in Vietnam (Required)
• Must have knowledge in English (speaking & writing both) because have to communicate with all of us and the guests in English. Fresher any Graduate with good communication skill (Required)
• Must have knowledge in Email Operations (Microsoft Outlook, Excel, Word)
• Proven knowledge and execution of successful development strategies & manage Office independently
• Focused and goal-oriented, smart and active

Working time: Monday – Friday (9am – 6pm); Sat (9am – 1pm)

Salary package: 700 USD – 1000 USD

Annual leave: 20 days

Working type: WFH (6 months)