Job Type: Full time

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Call Center Manager

Invest Talent is supporting a client in Call Center for pharma and medical seeking a highly skilled Call Center Manager with the following information:

Responsibilities:

  • Responsible to the Project Director of the Call Center for all activities within the scope of the Customer Service Call Center, ensuring adherence to company processes and regulations.
  • Proactively manage and be responsible for coordinating personnel (through shift allocation, time off schedules, leave, etc.) for all employees in the department to ensure SLA productivity (calls, talk time, social) during each working hour of the day.
  • Proactively adjust the workforce based on the project management’s requirements to support survey campaigns and other initiatives.
  • Proactively manage and be responsible for the quality of calls handled by agents through daily coaching of staff.
  • Proactively collaborate with the Call Center Training Department and the Customer Service Department to organize training for new hires and refresher training for existing employees on product knowledge, job skills, soft skills, integration, regulations, and operational processes.
  • Proactively manage/guide/coach Team Leaders in their interactions with other departments related to Call Center operations such as: Call Center Agents, Customer Service Department, Marketing Department, Sales, Digital Department, System Partners, Human Resources, etc., within the Team Leader’s authority.
  • Proactively monitor, track and report the KPIs of staff at all levels, working with Team Leaders, Quality Assurance Department, and Project Management to ensure optimal operational performance for the Call Center.
  • Proactively and responsibly guide employees in handling customer complaints, answering inquiries, and resolving issues according to the established SLA. For unresolved cases, propose solutions and seek guidance from the Project Management.
  • Coordinate with the Human Resources Department in recruitment activities; propose contract signing/renewal adjustments for salary and bonus reviews.
  • Proactively propose and collaborate with the HR Department on administrative and HR matters such as attendance management, parking, cleaning, etc.
  • Prepare regular reports on productivity, call quality, social productivity, call classification, etc., and submit them to the Project Director as required.
  • Prepare ad-hoc reports as requested by the Project Management.
  • Perform or coordinate tasks within the scope of the job responsibilities to comply with the company’s management systems/standards.

Requirements:

  • Bachelor degree or higher.
  • At least 5 years of experience in a similar managerial role, managing a team of at least 50 agents.
  • Proficient in office software: Word, Excel, PowerPoint, etc.
  • Good communication skills, problem-solving ability, information extraction, and complaint resolution.
  • Leadership and team management skills.
  • Inspirational leadership and task coordination skills.
  • Working time: Mon – Sat (8am – 5pm)

Benefits:

  • Salary: negotiation
  • Dynamic work environment with opportunities for advancement and competitive salary.
  • Comprehensive insurance, health benefits, and wellness programs (including lunch allowance and annual check-ups).
  • Gifts for various occasions (holidays, birthdays, marriage, childbirth) and children’s events.
  • Paid leave, full salary on national holidays, and domestic/international travel opportunities.
Finance Manager

Working location: Bac Ninh

Job Summary:

Invest Talent JSC’s Client in the Logistics field is seeking a highly skilled and strategic Finance Manager to oversee and manage the company’s financial health. The Finance Manager will work closely with the management to drive business growth, optimize financial performance, and support key decisions.

Responsibilities:

BP planning analysis and implementation monitoring:

  • Coordinate with the company’s management, cooperate and lead departments to complete annual budgeting, monitor and analyze budget implementation, and periodically provide analysis reports

Analyze management data and business performance of the company:

  • Complete the collection, classification, and analysis of financial-related data according to financial requirements from superiors.
  • Provide monthly and annual business performance analysis as required, identify problems and make appropriate recommendations to the company.

Management reporting:

  • Prepare management reports and related financial data information as required, coordinate with the management to provide necessary management data for evaluation

Support project financial performance analysis:

  • Provide professional advice from a financial perspective on new projects and tasks, coordinate in project approval and monitor project performance analysis

Cost control:

  • Check and analyze costs/expenditures.
  • Organize and implement budget management, cost management, asset management, tax management, accounting.

Report to CFO

Qualifications:

  • Over 5-10 years of finance-related work experience, at least 3 years in a similar position
  • Bachelor’s degree or higher, accounting, financial management, or related major;
  • Understanding of Vietnam’s financial and tax systems and policies;
  • Listening, speaking, reading, and writing Chinese well.
  • Clear reasoning, business mindset, good communication skills, strong understanding and learning ability
HR Services Manager

Invest Talent is supporting a client leading payroll service hiring 1 HR Services Manager with the below information:

Responsibilities:

  • Responsible for reviewing and checking the payroll of projects according to the regular schedule.
  • Coordinate with the Accounting Department to ensure timely salary payments.
  • Support the calculation of project payroll upon request and during staff shortages (e.g., maternity leave, sick leave, resignations).
  • Provide solutions and assist the team in resolving issues arising during the service implementation process.
  • Seek advice from the Board of Directors in case of difficulties in handling issues.
  • Support the Social Insurance team in addressing problems arising due to staff shortages.
  • Regularly update and disseminate information on changes related to laws (e.g., new social insurance regulations, labor laws).
  • Monitor and update contract extensions relevant to the service implementation process.
  • Assist the Board of Directors in liaising with customers when issues arise during service delivery.

Requirements:

  • Bachelor degree or higher in Economics, Business Administration, Law, Human Resource Management or related fields.
  • Min 5 years of experience as similar position or equivalent positions. Priority is given to candidates with experience working at payroll services
  • Understanding Labor Law and related legal regulations
  • Good communication in English
  • Good communication, negotiation, presentation, training and coaching skills;
  • Leadership skills, good communication and behavior, good coordination with departments, ability to work in groups, creative thinking.

Salary & Benefits:

  • Salary: negotiation
  • Working hours: Monday to Friday (8am – 5pm)
  • Ensure full Labor policies: regular health check-ups, 24/7 social insurance, mandatory insurance as regulated.
  • Lunch allowance, 13th month salary, Annual Revenue Bonus
  • Participation in cultural and sports activities: company holidays, birthdays, and company events.
Brand Manager – FMCG

Invest Talent JSC is supporting our client – an MNC in FMCG, in hiring The Brand Manager. The incumbent is responsible for developing and implementing brand strategies to enhance the company’s market presence and drive growth. This role involves analyzing market trends, overseeing marketing initiatives, and ensuring brand consistency across all channels

Key Responsibilities:

Brand Strategy Development:

  • Develop and execute comprehensive brand strategies to increase brand awareness and market share.
  • Analyze consumer insights, market trends, and competitive landscape to inform strategic decisions.
  • Define brand positioning and value propositions.

Marketing Campaigns:

  • Plan and oversee marketing campaigns, including digital, print, and social media.
  • Collaborate with creative teams to develop compelling marketing materials.
  • Monitor and report on campaign performance, adjusting strategies as needed.

Brand Consistency:

  • Ensure consistent brand messaging across all marketing channels and materials.
  • Develop and maintain brand guidelines to ensure uniformity in visual and verbal communication.
  • Train and support internal teams on brand standards.

Market Research and Analysis:

  • Conduct market research to identify opportunities and challenges.
  • Analyze consumer behavior and feedback to refine brand strategies.
  • Monitor competitor activities and industry trends.

Collaboration and Leadership:

  • Work closely with product development, sales, and other departments to align brand initiatives.
  • Lead and mentor a team of marketing professionals.
  • Present brand strategies and performance reports to senior management.

Budget Management:

  • Manage the brand marketing budget, ensuring cost-effective allocation of resources.
  • Track and report on budget performance, making adjustments as necessary.

Qualifications:

  • Bachelor’s degree in Marketing, Business Administration, or a related field.
  • Proven experience as a Brand Manager or in a similar role.
  • Strong understanding of marketing principles and brand management.
  • Excellent analytical and strategic thinking skills.
  • Creative mindset with the ability to develop innovative marketing solutions.
  • Strong communication and interpersonal skills.
  • Proficiency in marketing software and tools.

Preferred Skills:

  • Experience with digital marketing and social media platforms.
  • Knowledge of market research techniques and data analysis.
  • Ability to manage multiple projects and meet deadlines.

Working Conditions:

  • May require occasional travel for market research and industry events
Head of Retail – FMCG

Invest Talent JSC is supporting our client – an MNC in FMCG, in hiring The Head of Retail is responsible for overseeing the operations of all retail outlets within the organization in Vietnam. This role involves developing and implementing retail strategies, managing store operations, driving sales, and ensuring excellent customer service. The Head of Retail will work closely with other departments to achieve financial and service targets.

Reports To: Chief Executive Officer (CEO)

Key Responsibilities:

Strategic Planning and Execution:

  • Develop and implement retail strategies to drive sales and profitability.
  • Analyze market trends and consumer behavior to adjust product offerings and positioning.
  • Collaborate with the marketing team to create effective promotional campaigns.

Operational Management:

  • Oversee daily operations of all retail stores, ensuring they run smoothly and efficiently.
  • Ensure compliance with health and safety regulations and company policies.
  • Conduct regular audits to maintain high standards of store presentation and functionality.

Financial Management:

  • Manage budgets and financial planning for retail operations.
  • Monitor store expenditures and ensure financial objectives are met.
  • Provide cost and sales analysis to optimize profitability.

Team Leadership:

  • Lead, train, and develop store managers and retail staff.
  • Conduct performance evaluations and provide feedback to improve staff performance.
  • Foster a positive and productive work environment.

Customer Experience:

  • Ensure a seamless and enjoyable customer journey.
  • Handle customer complaints and issues professionally.
  • Maintain high levels of customer satisfaction and service standards.

Inventory Management:

  • Optimize inventory management processes to ensure merchandise availability.
  • Monitor stock levels and implement strategies to minimize stock loss.
  • Produce accurate monthly stock reports.

Qualifications:

  • Bachelor’s degree in Business Administration, Retail Management, or a related field.
  • Proven experience in a senior retail management role.
  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.

Preferred Skills:

  • Experience with retail management software.
  • Knowledge of market trends and consumer behavior.
  • Strong financial acumen and budgeting skills.

Working location: District 1, Ho Chi Minh, Vietnam

Working Conditions:

  • May require travel to various retail locations.
Talent Acquisition Specialist

Invest Talent is assisting a leading company in Vietnam in the field of flooring materials and home decoration in recruiting a Talent Acquisition Specialist with below information:

Responsibilities:

  • Manage Recruitment: Developing and managing the entire recruitment process, aligning with company needs and strategy.
  • Budget & Channel Optimization: Allocate and manage recruitment budgets, and optimize channels for cost-efficiency.
  • Build Talent Pool & Employer Branding: Develop a talent pool and collaborate on employer branding efforts to attract top talent.
  • Candidate Sourcing & Evaluation: Source, interview, and assess candidates
  • Performance & Process Improvement: Track KPIs, optimize recruitment strategies, and improve processes for efficiency.

Requirements:

  • 2–3 years in Talent Acquisition/Recruitment for various positions (staff to managerial)
  • Proficient in end-to-end recruitment and sourcing via platforms like LinkedIn, and other recruitment platforms.
  • Proficient in English
  • Have basic knowledge of building materials and home decoration
  • Relevant certifications or courses in Recruitment, Talent Management, or HR Analytics is a plus
  • Proficiency in HR management software (ATS).

Skills:

  • Strong collaboration with the Marketing Department to build employer branding.
  • Expertise in managing recruitment communications via social media and events.
  • Excellent communication, negotiation, and active listening skills.
  • Ability to prioritize, handle multiple roles, and meet deadlines.

Benefits:

  • Salary: negotiation
  • Benefits: Health insurance, social insurance: based basic salary, 12 annual leave days, and women are entitled to 1 leave day per month (non-cumulative)
  • Bonus: Year-end bonuses based on company performance.
  • Access to professional training courses.
  • Special discounts on company products.
  • Career growth opportunities within the company.

INVEST TALENT JSC

130 Nguyen Cong Tru Street, W Nguyen Thai Binh, Dist 1, HCMc

Tax No.: 0317047046

[email protected]

+84 866 047 046

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