Customer Success Manager
THE AUDIT, TAX AND ADVISORY SERVICES
Our client is A Audit, Tax and Advisory Services (100% FDI)
Job Descriptions
- Managing customer accounts and maintaining long-term relationships with clients
- Overseeing the onboarding process for new clients and ensuring client satisfaction
- Identifying upselling and cross-selling opportunities within the existing customer base
- Addressing and resolving any issues or concerns raised by clients
- Negotiating contracts and closing agreements to maximize profits
- Self-reporting on account status and progress towards sales targets to their direct supervisor or in-charge on a weekly and monthly basis
Job Requirements
- Bachelor’s degree in Business, Accounting, Finance, or related field
- Strong verbal and written communication skills in English
- At least 2-3 years of account management or related experience in any field
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects while paying strict attention to detail
- Deep digital literacy, including proficiency in CRM platforms and Microsoft Office
- Ability to quickly learn and understand new products and services
- Experience with working for accounting firms and knowledge of accounting services
- Experience with working for SAAS and accounting software companies is a plus
- Excellent listening, negotiation, and presentation skills
Job Features
Job Category | Business jobs |
Phone | 0866 047 046 |
[email protected] |