Customer Success Manager

Full time
Ho Chi Minh
Posted 5 months ago

Our client is A Audit, Tax and Advisory Services (100% FDI)

Job Descriptions

  • Managing customer accounts and maintaining long-term relationships with clients
  • Overseeing the onboarding process for new clients and ensuring client satisfaction
  • Identifying upselling and cross-selling opportunities within the existing customer base
  • Addressing and resolving any issues or concerns raised by clients
  • Negotiating contracts and closing agreements to maximize profits
  • Self-reporting on account status and progress towards sales targets to their direct supervisor or in-charge on a weekly and monthly basis

Job Requirements

  • Bachelor’s degree in Business, Accounting, Finance, or related field
  • Strong verbal and written communication skills in English
  • At least 2-3 years of account management or related experience in any field
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects while paying strict attention to detail
  • Deep digital literacy, including proficiency in CRM platforms and Microsoft Office
  • Ability to quickly learn and understand new products and services
  • Experience with working for accounting firms and knowledge of accounting services
  • Experience with working for SAAS and accounting software companies is a plus
  • Excellent listening, negotiation, and presentation skills

Job Features

Job CategoryBusiness jobs
Phone0866 047 046
Email[email protected]

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