Customer Service Lead

Social E-commerce Platform
Full time
Ho Chi Minh
Posted 2 years ago

A Social ecommerce & live streaming platform

What you will do

  • Improve customer service experience, create engaged customers and
    facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities


  • Proven working experience as a Customer Service Manager, Retail
  • Manager or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field


  • Computers provided by the company
  • Working from 9am to 6.30pm, Monday to Friday at Dist 2
  • 12 days annual leave and birthday leave with bonus
  • Menstruation leave once every month for every female employee
  • Bonuses every public holiday
  • Special internal programs 
  • Monthly trainings and happy-hour sessions every Friday
  • Annual team building trips

Job Features

Job CategoryBusiness jobs
Phone0866 047 046
Email[email protected]

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