Customer Service Lead
Social E-commerce Platform
A Social ecommerce & live streaming platform
What you will do
- Improve customer service experience, create engaged customers and
facilitate organic growth - Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements:
- Proven working experience as a Customer Service Manager, Retail
- Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
Benefits
- Computers provided by the company
- Working from 9am to 6.30pm, Monday to Friday at Dist 2
- 12 days annual leave and birthday leave with bonus
- Menstruation leave once every month for every female employee
- Bonuses every public holiday
- Special internal programs
- Monthly trainings and happy-hour sessions every Friday
- Annual team building trips
Job Features
Job Category | Business jobs |
Phone | 0866 047 046 |
[email protected] |