Customer Service Manager (Logistics)

I-Talent' Client

Logistic industry

Full time
Ho Chi Minh
Posted 1 year ago


  • Manage and supervise the customer service department, ensuring compliance with standard operating procedures;
  • Proactively communicate and lead department members and coordinate with other departments. Plan, allocate and coordinate work, ensuring that tasks are assigned to the right person;
  • Regularly train and upgrade specialized knowledge, communication skills, and problem-solving skills for department employees to meet job requirements and adapt to new company policies;
  • Carefully monitor and control customer disputes or complaints, complying with all company regulations and internal security regulations for customers;
  • Understand information about shipments and develop plans to handle unexpected situations, reporting to superiors and informing customers of any issues encountered in a timely manner;
  • Build strong relationships with customers. Evaluate and propose appropriate procedures to improve customer service quality;
  • Synthesize reports, analyze customer data, and ensure timely and accurate provision of information;
  • Other duties as assigned by superiors.


  • Experience: At least 05 years working in a logistics company and 02 years of experience in a similar position.
  • Graduated from college or higher degree in majors: Foreign Trade, Logistics, Economics, Maritime;
  • Proficient in Chinese (fluent in 4 skills);
  • Proficient in Microsoft Office;
  • Quick to handle internal software;
  • Ability to work independently, in a team, and good leadership and management skills;
  • Analytical and problem-solving skills;
  • Synthesis and report analysis skills;
  • Teamwork spirit and ability to work under pressure;
  • Good customer care skills;
  • Dynamic, diligent, enthusiastic, and creative at work;
  • Priority for candidates who can start working immediately


  • Meal allowance, attendance allowance;
  • Birthday bonus, holiday/Tet bonus, 13th month salary;
  • Regular salary review: 01 time/year;
  • Working hours: Monday – Friday

Job Features

Job CategoryBusiness jobs
Phone0866 047 046
Email[email protected]

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