Responsibility 

• Manage and supervise the customer service department, ensuring compliance with standard operating procedures;
• Proactively communicate and lead department members and coordinate with other departments. Plan, allocate and coordinate work, ensuring that tasks are assigned to the right person;
• Regularly train and upgrade specialized knowledge, communication skills, and problem-solving skills for department employees to meet job requirements and adapt to new company policies;
• Carefully monitor and control customer disputes or complaints, complying with all company regulations and internal security regulations for customers;
• Understand information about shipments and develop plans to handle unexpected situations, reporting to superiors and informing customers of any issues encountered in a timely manner;
• Build strong relationships with customers. Evaluate and propose appropriate procedures to improve customer service quality;
• Synthesize reports, analyze customer data, and ensure timely and accurate provision of information;
• Other duties as assigned by superiors.

Requirements

• Experience: At least 05 years working in a logistics company and 02 years of experience in a similar position.
• Graduated from college or higher degree in majors: Foreign Trade, Logistics, Economics, Maritime;
• Proficient in Chinese (fluent in 4 skills);
• Proficient in Microsoft Office;
• Quick to handle internal software;
• Ability to work independently, in a team, and good leadership and management skills;
• Analytical and problem-solving skills;
• Synthesis and report analysis skills;
• Teamwork spirit and ability to work under pressure;
• Good customer care skills;
• Dynamic, diligent, enthusiastic, and creative at work;
• Priority for candidates who can start working immediately

Benefits

• Meal allowance, attendance allowance;
• Birthday bonus, holiday/Tet bonus, 13th month salary;
• Regular salary review: 01 time/year;
• Working hours: Monday – Friday