Operation Manager – Inbound Travel

Invest Talent JSC

A Thailand Travel Agency

Full time, Remote
Ho Chi Minh
Posted 2 weeks ago

Invest Talent JSC’s Client – A Thailand Travel Agency is setting up business in Ho Chi Minh, is hiring Operation Manager with below information:

Responsibilities:

  • Contact hotels, attractions, restaurants, resorts & transport to make suitable arrangements in Vietnam
  • Maintaining positive relationships with vendors such as attractions, transport, hotels, restaurants.
  • Negotiating preferred rates with vendors.
  • Preparing FIT & GIT quotations as per customer need around Vietnam
  • Process FIT & GIT MICE booking / reservations for attractions, tours & transfers.
  • Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information
  • Preparing Guest Service Vouchers with itinerary, booking & confirmation process for both hotel and non-hotel suppliers.
  • Follow up for hotel /non-hotel supplier / transporter / internal team for confirmations, amendments & other.
  • Supplier communication and cross check all tour & transfer bookings
  • FIT / GIT suppliers billing checking against non-hotel component booking and necessary corrections & amendments.
  • Keeping records of every booking and the payment flow.
  • Ground Operations management and hot-line number handling.
  • Customer Service Call management as customer Support and Service Quality checks.
  • Managing the Office Operations & Administration.
  • Preparing reports.

Qualifications

  • Bachelor’s degree or equivalent experience
  • Destination & Geographical knowledge about Vietnam domestic / inbound tours (Required)
  • Minimum 4-8 years in Operations / Products development / supply management in Inbound Travel & tours company in Vietnam (Required)
  • Must have knowledge in English (speaking & writing both) because have to communicate with all of us and the guests in English. Fresher any Graduate with good communication skill (Required)
  • Must have knowledge in Email Operations (Microsoft Outlook, Excel, Word)
  • Proven knowledge and execution of successful development strategies & manage Office independently
  • Focused and goal-oriented, smart and active

Working time: Monday – Friday (9am – 6pm); Sat (9am – 1pm)

Salary package: 700 USD – 1000 USD

Annual leave: 20 days

Working type: WFH (6 months)

Job Features

Job CategoryBusiness jobs
Phone0866 047 046
Email[email protected]

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