Printer Service Engineer

Industry Company

Garment Printing Company

Full time
Ho Chi Minh
Posted 2 years ago

Out Client is Garment Printing Company.



  • Learn to operate and troubleshoot errors with our direct-to-garment printers
  • Answer incoming technical support requests via phone, internet, webcam, Zalo, Skype, mobile device or other communication means
  • Become familiar with the internal components of our printers, such as boards, cables, printheads, and more
  • Identify, diagnose and solve technical issues in a timely manner
  • Troubleshoot all questions related to DTG printing
  • Effectively communicate technical concepts to non-technical personnel
  • Share knowledge and skills with other team members and supervisor
  • Aid the department in innovating and improving procedures
  • Conduct training webinars and other videos for customer education
  • Review and interpret incoming support requests, validate printer warranties and process
  • RMA to the administrative team
  • Work to test new products and prototypes
  • Monitor forums and social media to help customers with concerns and help maintain positive online threads
  • Travel to workshop locations, trade shows and customer locations as needed

Candidate qualities:

  • Enjoys interacting with customers over the phone
  • Good English skills
  • Organized with excellent time management skills
  • Knowledge of general computer hardware and software
  • Basic understanding of printer fundamentals
  • Ability to work independently or in a team
  • Ability to travel across and outside Vietnam
  • Good verbal and written communication skills in English
  • Ability to lift up to 20kg
  • Experience with graphic design software (Adobe Photoshop, Illustrator, etc.) is a plus
  • Experience in a call center is a plus
  • Experience as a service technician in a similar environment is beneficial

Working Hours are 8.30am to 6.30pm Mon-Fri (work on evenings and weekends when occasional service calls happen).

Job Features

Job CategoryBusiness jobs
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