Seller Operation Lead (E-Commerce)

Social E-commerce Platform

Full time

Ho Chi Minh

Posted 2 years ago

The next generation social ecommerce & live streaming platform including social things

What you will do

Coordinate the implementation of new operational processes related to ongoing projects
Implement new and manage ongoing processes of gathering sellers’ sentiment and pain points
Work with various departments as well as directly with sellers to diagnose seller-related operational challenges and develop improvement plans
Conduct analysis on root causes and identify operation problem of sellers struggling to comply with Olmo Wellness’s quality standards
Implement solutions to solve identified problems across all sellers’ touch points with Olmo Wellness
Design and manage education strategies across multiple seller channels to drive seller behavior, increase new features adoption for sellers and ensure their engagement and use of best practices

Requirements:

Bachelor’s degree in finance, economics or/and business administration
3+ years industry experience in operations management, consulting, and/or strategy
Able to plan end-to-end execution of initiatives, and see through the implementation of the initiative
Data-driven and highly proficient in developing and utilizing reporting to drive decision-making
Strong business acumen and ability to generate insights independently
Strong problem-solving skills – able to break down problems, draw insights from complex data and design practical and scalable solutions
Strong curiosity to understand the “whys” and “hows” and to develop the “so-what” that will shape policies, initiatives and features
Self-motivated with a “can-do attitude”; proactive in finding better ways to get things done, and exhibits strong ownership of work. Our culture is fast-paced and impact-focused
Proficiency in MS Excel and MS PowerPoint

What you can gain