Senior Business Analyst (Digital Bank)

Digital Bank
Full time, On-site
Ho Chi Minh
Posted 2 years ago

You will be responsible for creating unique customer experiences by liaising with Product, Operation, Marketing, User Experience and Technology teams. You will work in a highly agile environment, leading multiple projects in parallel.


  • Approach all projects with customers centric mindset
  • Organize workshops and interviews with users, subject matter experts and understand business requirements
  • Define scope based on goals and objectives. Work on the initial high-level requirements across functions
  • Collaborate with business, UX and tech sponsors to define project scope and vision and identify constraints, dependencies, assumptions, risks and issues
  • Create a business requirement document and functional specification document
  • Lead meetings with SMEs and key stakeholders to create product roadmap and user stories
  • Work closely with UX and UI lead to ensure the journeys and designs are aligned with the product roadmap and user stories
  • Closely work with head of operation to understand the backend processes and align them with the front-end user flows
  • Work closely with the Business Lead to ensure that solution is designed to create an amazing customer experience
  • Work with the Technology team to deliver prototypes and evaluate with business users and align expectations
  • Participate in product/spec discussions and workshops with all key technology vendors, Core, CMS, Onboarding, AML, Fraud, LOS, Decisioning etc.
  • Participate and lead (with business team) user acceptance test and identify gaps and opportunities
  • Lead and work with the testing team on test plans, test scenarios and test cases
  • Define and execute project change management and training activities with internal and external stakeholders.
  • Help priorities business requirements in the development cycle
  • Document learnings and change management processes

Qualification and Requirements

  • Bachelor’s degree in computer science, business or finance
  • Minimum 8 years in retail banking or fintech. Good techno-functional skills.
  • Experience in end-to-end project delivery from writing user requirements, UAT and change management initiatives
  • Deep knowledge and experience with core banking platforms (Card, Lending, Onboarding, AML, Fraud Management…)
  • Strong sense of ownership and entrepreneurship spirit, a can-do attitude
  • Strong working knowledge of project methodology and delivering high quality project artefacts and Agile, iterative development process, such as Scrum
  • Knowledge of tools like Lucid Chart, Jira, Figma etc
  • Experience in writing use cases, workflows, business processes, business requirements document, functional specifications document and user requirements to functional design
  • Understanding of digital experience, platforms, and underlying technologies
  • Excellent communication skills in English


  • Flexible working time and working model, it is a significant advantage for bank candidates.
  • Attractive income (base salary & performance bonus) in Viet Nam fintech markets
  • 20 days of annual leave, 10 days of sick leave and public holidays.
  • Devices provided (Laptop, mouse, monitor…)
  • Frequent team bonding and company activities/ events.
  • Work in newly innovated office and open working space.
  • Improve English skills, learn more about thinking and working style. Fully adopt Agile way of working, lean team structure.
  • Working with many talented people with good manners from 13 various cultural backgrounds: US, UK, India, China, Spain, etc,…
  • Empowered to listen creative ideas, and there is no distance between bosses and employees.

Job Features

Job CategoryBusiness jobs
Phone0866 047 046
Email[email protected]

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