Invest Talent JSC is supporting our client – an MNC in FMCG, in hiring The Head of Retail is responsible for overseeing the operations of all retail outlets within the organization in Vietnam. This role involves developing and implementing retail strategies, managing store operations, driving sales, and ensuring excellent customer service. The Head of Retail will work closely with other departments to achieve financial and service targets.

Reports To: Chief Executive Officer (CEO)

Key Responsibilities:

Strategic Planning and Execution:

• Develop and implement retail strategies to drive sales and profitability.
• Analyze market trends and consumer behavior to adjust product offerings and positioning.
• Collaborate with the marketing team to create effective promotional campaigns.

Operational Management:

• Oversee daily operations of all retail stores, ensuring they run smoothly and efficiently.
• Ensure compliance with health and safety regulations and company policies.
• Conduct regular audits to maintain high standards of store presentation and functionality.

Financial Management:

• Manage budgets and financial planning for retail operations.
• Monitor store expenditures and ensure financial objectives are met.
• Provide cost and sales analysis to optimize profitability.

Team Leadership:

• Lead, train, and develop store managers and retail staff.
• Conduct performance evaluations and provide feedback to improve staff performance.
• Foster a positive and productive work environment.

Customer Experience:

• Ensure a seamless and enjoyable customer journey.
• Handle customer complaints and issues professionally.
• Maintain high levels of customer satisfaction and service standards.

Inventory Management:

• Optimize inventory management processes to ensure merchandise availability.
• Monitor stock levels and implement strategies to minimize stock loss.
• Produce accurate monthly stock reports.

Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Proven experience in a senior retail management role.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.

Preferred Skills:

• Experience with retail management software.
• Knowledge of market trends and consumer behavior.
• Strong financial acumen and budgeting skills.

Working location: District 1, Ho Chi Minh, Vietnam

Working Conditions:

• May require travel to various retail locations.