Invest Talent JSC’s Client – A Thailand Travel Agency is setting up business in Ho Chi Minh, is hiring Operation Manager with below information:
Responsibilities:
- Contact hotels, attractions, restaurants, resorts & transport to make suitable arrangements in Vietnam
- Maintaining positive relationships with vendors such as attractions, transport, hotels, restaurants.
- Negotiating preferred rates with vendors.
- Preparing FIT & GIT quotations as per customer need around Vietnam
- Process FIT & GIT MICE booking / reservations for attractions, tours & transfers.
- Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information
- Preparing Guest Service Vouchers with itinerary, booking & confirmation process for both hotel and non-hotel suppliers.
- Follow up for hotel /non-hotel supplier / transporter / internal team for confirmations, amendments & other.
- Supplier communication and cross check all tour & transfer bookings
- FIT / GIT suppliers billing checking against non-hotel component booking and necessary corrections & amendments.
- Keeping records of every booking and the payment flow.
- Ground Operations management and hot-line number handling.
- Customer Service Call management as customer Support and Service Quality checks.
- Managing the Office Operations & Administration.
- Preparing reports.
Qualifications
- Bachelor’s degree or equivalent experience
- Destination & Geographical knowledge about Vietnam domestic / inbound tours (Required)
- Minimum 4-8 years in Operations / Products development / supply management in Inbound Travel & tours company in Vietnam (Required)
- Must have knowledge in English (speaking & writing both) because have to communicate with all of us and the guests in English. Fresher any Graduate with good communication skill (Required)
- Must have knowledge in Email Operations (Microsoft Outlook, Excel, Word)
- Proven knowledge and execution of successful development strategies & manage Office independently
- Focused and goal-oriented, smart and active
Working time: Monday – Friday (9am – 6pm); Sat (9am – 1pm)
Salary package: 700 USD – 1000 USD
Annual leave: 20 days
Working type: WFH (6 months)