IT Infrastructure and Operation Manager

Finance Company
Full time
Ho Chi Minh
Posted 2 years ago

Job Summary:

  • The job holder is responsible for the implementation and operations of all technology infrastructures which includes data center, disaster recovery center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software. In addition, the job holder also co-work with all relevant IT departments to have secured and smooth operational applications.

Key Roles & Responsibilities:

IT Infrastructure.

  • Administrate all servers, applications, network, databases, end-point devices … and find place to improve performances.
  • Evaluate options for Infrastructure and solutions to utilize the IT equipment.
    Install servers, network, telephony, do security operation, …
  • Planning IT infrastructure requirements and update IT Infrastructure based on the existing projects.
  • Keep future requirements in mind to propose best solutions to the company.
  • Ensure data stored in safe place with proper systems and data backup.
  • Planning budget of IT essentials in the company.
  • Ensuring security of the existing IT infrastructures.
  • Follow up with Office management to ensure IT facilities and asset are in-place and well managed.
  • Provide assets to staffs and ensure assets are at good status.

IT Operation

  • Upgrade systems/applications, … Ensure the upgrading process is well controlled to avoid risks for Production environment.
  • Ensure IT operational processes are in-place.
  • Run End-of-Day process for Core systems and ensure all systems can work properly for next days.
  • Monitor all systems, network, database for smooth IT operation.
  • Support users to use system smoothly for their daily operation.
  • Co-work with IT Security to ensure all IT operations are with process and with Compliance to avoid violating regulation/policy.
  • Monitor and do health check to ensure applications are in good status.
  • Co-work with all stake-holders with effective communication for effective application support, application/system optimization and continuous application/system enhancement.
  • Planning disaster recovery drills and strategies.
  • Provide troubleshooting solutions in time to ensure smooth operation for all related matters of ICT.

IT Service desk

  • Support all users with all IT related matters.
  • Provide excellent customer service to internal customers to ensure company daily operation with least disruption.
  • Ensure end-users have a good internal customer service and user experience with stable systems.
  • Continuously improve IT service process to support business users.
  • Team management and project management.
  • Self-motivation and positive mind-set to make influence to the team.
  • Effectively manage and train up team members with good service mindset and can-do attitude
    Manage projects effectively per assignment.
  • Allocating responsibilities to staff in order to provide better end-user interface, quality of service and efficient customer support.

Digital transformation

  • Ensure to involve in the Digital transformation process of the company.
  • Bring new technologies to solve the business obstacles.
  • Ensure solutions evaluation and budget evaluation.

Job Requirements:

  • University Degree majored in Information Technology (master degree is a  plus).
  • Other certificates on ITIL Service delivery, MCSE + Security, CCNP, … are plus.
  • Minimum 10 years working experience in IT Infrastructure management and IT Operation with at least 5 years in management role.
  • Have experience on Finance/Banking sector.
  • Good at project management and team management
  • Excellent knowledge and experience about various aspect of IT Infrastructure and IT Operation.
  • In depth knowledge of Windows/Linux servers, Active Directory, MS Exchange, …
  • In depth knowledge of networking technologies, virtualization technology, security technology.
  • Good understanding on various hardware, operating systems, firewalls, network devices, telecoms, load balancers, …
  • Good at DevOps with strong know-how on system optimization and business mindset.
  • Able to communicate effectively with different stake holders.
  • Able to manage team effectively and manage up levels.
  • Able to communicate fluently in English (both written & verbal).
  • Good at trouble shooting, root cause analysis with wide knowledge on IT security, infrastructure, application, …
  • Able to learn fast and act fast.
  • Trust-worthy and have good attitude on facing multiple system issues.
  • Positive thinking with service mind-set.
  • Good collaboration and cooperation with all stake-holders.
  • Able to work effectively with various levels of the organization, intra and inter[1]department/functional unit, with users, superiors and peers.
  • Hard-working even at night-time or weekend (when needed).
  • Location : Ho Chi Minh City.
  • Report to : Head of ICT Division.
  • No. of subordinates : 25.

Job Features

Job CategoryIT jobs
Contact Us[email protected]
Phone0866 047 046

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