Be responsible for prospecting new customers and the retaining new customers in his or her assigned market territory.  The SE goes to customers instead of waiting for customers to come to him or her.  Uses independent judgement and exercises discretion in executing his or her duties.  This position requires a high degree of confidentiality in all aspects of its nature.

The primary target customers are hotels, restaurants, coffee shops, supermarkets, and other similar hospitality providers.

Responsibilities

• Develop a database of qualified leads through referrals, telephone cold calls, face-to- face cold calls with business owners or managers throughout Hanoi area.
• Source at least 3 potential customers per working day, meet them to introduce our Company products, enter their information to the databased, develop relationships with these potential customers, and try to convert them to be our customers.
• Receive requests/inquiries from customers and provides information and price quotations by email, phone or visit.
• Answer all customer’s questions and resolve issues.
• Provide effective presentation to customers by demonstrating good product knowledge and technical selling skills.
• Secure orders from customers and upsell.
• Process sales orders and coordinates with other departments until order is delivered and customer is satisfied.
• Develop a database of qualified leads through referrals, telephone cold calls, face-to- face cold calls with business owners or managers throughout Hanoi area.
• Source at least 3 potential customers per working day, meet them to introduce our Company products, enter their information to the databased, develop relationships with these potential customers, and try to convert them to be our customers.
• Receive requests/inquiries from customers and provides information and price quotations by email, phone or visit.
• Answer all customer’s questions and resolve issues.
• Provide effective presentation to customers by demonstrating good product knowledge and technical selling skills.
• Secure orders from customers and upsell.
• Process sales orders and coordinates with other departments until order is delivered and customer is satisfied.
• Regularly meet sales quotas and make conscious efforts to exceed sales quotas.
• Advise on forthcoming product developments and discuss special promotions to upsell to current customers and promote to new potential customers.
• Build a good relationship with customers to increase the referral channel, renew the contract and upsell.
• Look for quality sales channels to increase sales.
• Regularly self-research about the bakery market and update new trends to update and propose to superiors in product improvement.
• Submit weekly, monthly report relating to customer activities such as quotations, phone calls, visits, orders, and problems.
• Attend events, workshops, exhibitions, etc. to increase your network of connections with potential customers.
• Other tasks as assigned by Line Manager from time to time.

Qualifications

• Bachelor’s degree/Associates degree in Business or related field preferred
• Have at least 2 years of experience in sales
• Ability and desire to sell
• Good at communication
• A positive, confident and determined approach
• Resilience and the ability to cope with rejection
• A high degree of self-motivation and ambition
• The capability to flourish in a competitive environment
• A good level of numeracy

In charge sales & marketing jobs to improve the quality of marketing and image of company as well as company’s products.
Marketing’s responsibilities

• Be responsible for all marketing activities at the company.
• Manage website, Facebook and other program/online channels with a structured and professional website, rich and updated contents.
• Create daily qualified and creative contents to post and promote on social networks (Facebook, Instagram, etc.) and monitor engagement (e.g. comments and shares).
• Perform Facebook Advertising Campaigns and monitor Google Analytics reports.
• Develop and implement digital marketing activities which involves:
• On-going improve quality of company’s online platform for marketing purpose
• EDM, Google tools, Facebook, You Tube, Zalo, blogs, forum, mobile devices and other
• Develop and maintain a strategic network and link with websites that target our potential clients
• Develop interactive online activities/campaigns
• Build external relationships and partnerships with potential partners and online players for cooperation initiatives for corporate branding.
• Attend events, fairs to promote products.
• Initiate to identify and update the customer’s trend and needs.
• Do reports about customers’ behavior, channel traffic, etc. on daily/ weekly/ monthly basis.
• Coordinate with other members to create flyers, designs, etc.

Online sales’ responsibilities

• Be in charge of overall Online sales and marketing execution and planning.
• Ensure targeted sales are achieved from Online platform.
• Create product content and ensure the information is up-to-date on the Online channels.
• Create and execute online branding & marketing plan, maintaining quality and freshness of the website, site promotions.
• Initiate and coordinate dispatch once the Purchase Orders are received.
• Analyze past and present promotions and its results on sale.
• Propose suitable promotional offers to generate revenue.
• Do reports about and revenue on daily/ weekly/ monthly basis.
• Other tasks will be assigned by Line Manager from time to time.

Qualifications

• At least 2-3 years of experience at similar role.
• Good understanding of how to build & run digital marketing program.
• Good in English (must have)
• Proficiency in online analytical tools
• Strong Digital and Social Marketing expertise, Good Internet and social platforms technical and functional knowledge and related IT knowledge are needed.
• An ability to do basic designs.
• Have experiences in the Hospitality sector (hotel/ restaurant…) will be a big plus
• Proven work experience as a Content Creator, Copywriter or similar role.
• Good at writing and editing skills in both English and Vietnamese.
• An ability to fact-check long-form content pieces.
• Time-management skills
• Familiarity with SEO