A Social ecommerce & live streaming platform

What you will do

• Coordinate the implementation of new operational processes related to ongoing projects
• Implement new and manage ongoing processes of gathering sellers’ sentiment and pain points
• Work with various departments as well as directly with sellers to diagnose seller-related operational challenges and develop improvement plans
• Conduct analysis on root causes and identify operation problem of sellers struggling to comply with Wellness’s quality standards
• Implement solutions to solve identified problems across all sellers’ touch points with Wellness system
• Design and manage education strategies across multiple seller channels to drive seller behavior, increase new features add option for sellers and ensure their engagement and use of best practices

Requirements:

• Bachelor’s degree in finance, economics or/and business administration
• 3+ years industry experience in operations management, consulting, and/or strategy
• Able to plan end-to-end execution of initiatives, and see through the
  implementation of the initiative
• Data-driven and highly proficient in developing and utilizing reporting to drive decision-making
• Strong business acumen and ability to generate insights independently
• Strong problem-solving skills – able to break down problems, draw insights from complex data and design practical and scalable solutions
• Strong curiosity to understand the “whys” and “hows” and to develop the “so-what” that will shape policies, initiatives and features
• Self-motivated with a “can-do attitude”; proactive in finding better ways to get things done and exhibits strong ownership of work. Our culture is fast-paced and impact-focused
• Proficiency in MS Excel and MS PowerPoint

What you can gain

• Working from 9am to 6.30pm, Monday to Friday at Dist 2
• Computers provided by the company
• 12 days annual leave and birthday leave with bonus
• Menstruation leaves once every month for every female employee
• Bonuses every public holiday
• Special internal program
• Monthly trainings and happy-hour sessions every Friday
• Annual team building trips.

A Social ecommerce & live streaming platform

What you will do

• Improve customer service experience, create engaged customers and
  facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements:

• Proven working experience as a Customer Service Manager, Retail
• Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field

Benefits

• Computers provided by the company
• Working from 9am to 6.30pm, Monday to Friday at Dist 2
• 12 days annual leave and birthday leave with bonus
• Menstruation leave once every month for every female employee
• Bonuses every public holiday
• Special internal programs 
• Monthly trainings and happy-hour sessions every Friday
• Annual team building trips

The next generation social ecommerce & live streaming platform including social things

What you will do

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Requirements:

• Bachelor’s degree in business, marketing or related field.
• Experience in sales, marketing or related fields.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.

What you can gain

• Working from Monday to Friday
• Computers provided by the company
• 12 days annual leave and birthday leave with bonus
• Menstruation leave once every month for every female employee
• Bonuses every public holiday
• Special internal programs
• Monthly trainings and happy-hour sessions every Friday
• Annual team building trips

The next generation social ecommerce & live streaming platform including social things

What you will do

• Coordinate the implementation of new operational processes related to ongoing projects
• Implement new and manage ongoing processes of gathering sellers’ sentiment and pain points
• Work with various departments as well as directly with sellers to diagnose seller-related operational challenges and develop improvement plans
• Conduct analysis on root causes and identify operation problem of sellers struggling to comply with Olmo Wellness’s quality standards
• Implement solutions to solve identified problems across all sellers’ touch points with Olmo Wellness
• Design and manage education strategies across multiple seller channels to drive seller behavior, increase new features adoption for sellers and ensure their engagement and use of best practices

Requirements:

• Bachelor’s degree in finance, economics or/and business administration
• 3+ years industry experience in operations management, consulting, and/or strategy
• Able to plan end-to-end execution of initiatives, and see through the implementation of the initiative
• Data-driven and highly proficient in developing and utilizing reporting to drive decision-making
• Strong business acumen and ability to generate insights independently
• Strong problem-solving skills – able to break down problems, draw insights from complex data and design practical and scalable solutions
• Strong curiosity to understand the “whys” and “hows” and to develop the “so-what” that will shape policies, initiatives and features
• Self-motivated with a “can-do attitude”; proactive in finding better ways to get things done, and exhibits strong ownership of work. Our culture is fast-paced and impact-focused
• Proficiency in MS Excel and MS PowerPoint

What you can gain

• Working from Monday to Friday
• Computers provided by the company
• 12 days annual leave and birthday leave with bonus
• Menstruation leaves once every month for every female employee
• Bonuses every public holiday
• Special internal programs.
• Monthly trainings and happy-hour sessions every Friday
• Annual team building trips